Gatsby Software Inc. Support Plans

In order to ensure that our customers have a good experience Gatsby Software Inc. has put together a support system the allows businesses to get any level of support they require. for every Gatsby product purchase we include 5 incidents that have a 90 day expiration date. This way you can get your application up and running smoothly.

Customers can choose to purchase their annual support a la carte, or they can receive unlimited support for the year with our Premier Package. Below is a list of the features you can expect to receive when you purchase this elite level of service.

PREMIER PACKAGE
• UNLIMITED INCIDENTS
• 5 SEAT TRAINING SESSION

RESPONSIVE SERVICES
• 8x5 M-F EDT
• Incidents by Phone
• Incidents by Web
• Designated Toll-Free Phone
• Same Day Incident Response Time
• Patch Support
• Account Status and Reporting Services
• Support Advisory Services

TECHNICAL RESOURCES
• Live and On-Demand WebCast Seminars/Training
• Expert Roundtables
• Premier Web Site Access
• Knowledge Base
• Regular Product Newsletters
• Critical Problem Alerting

Gatsby Software Support Plan Pricing

Gatsby Software Inc. has developed support plans with the flexibility to solve your organizations questions thoroughly and in a timely manner. With our world class customer service your enterprise can feel confident that having a Gatsby database applications will mean hassle free access to your mission critical data.